Posts tagged compliance
The SpaKinect Chronicles- Volume 2

For this next part of our series, we’re going to talk about what happens when a patient complains.

A patient complained to the medical board after they had a botched treatment during their last visit with the provider. In response to the complaint, the medical board sent in undercover investigators to find out what was going on. This is a situation we like to call “secret shoppers”

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The SpaKinect Chronicles

Medical Board investigations happen. If one of our clients was targeted by the medical board, we would want them to feel like they have a strong support system to ensure that the service being used is continually up to date with medical board standards of care and compliance... But, there are some medical spas that are investigated without this type of support. 

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