The SpaKinect Chronicles- Volume 2
Back and Better Than Ever
In our last article in this series, “Good Things Come To Those Who Are Complaint” I talked about saving the day and saving one of our clients from closing down due to a Medical Board investigation.
This client was able to provide documentation that they were, in fact, seeing patients before treatments. Then they were able to open their doors again the day after the Medical Board came by and closed them down.
That was a case of a competitor complaining to the medical board. (Which by the way, AMPSA says not to do unless you are 100% certain they are choosing not to be compliant).
For this next part of our series, we’re going to talk about what happens when a patient complains.
A patient complained to the medical board after they had a botched treatment during their last visit with the provider. In response to the complaint, the medical board sent in undercover investigators to find out what was going on. This is a situation we like to call “secret shoppers”
As most of you know, if someone comes in and asks all the questions for a treatment but decides not to get the treatment at the last second, there is a possibility they could be an undercover medical board investigator.
And if you don’t know, now you know!
At this spa, 2 undercover investigators went “shopping” and discovered that the nurse injector was not conducting patient good faith evaluations prior to treatment. Furthermore, one of the investigators also asked to see a procedure done on another patient. The nurse allowed the investigator to watch this patient receive treatment.
During the treatment, the investigator noticed a massage table to the right, various bags at the end of the table, and a clear plastic container with syringes. The provider used a different syringe to inject the left eye lid area at multiple sites and then the right eye lid area.
The result of this is that the practitioner was punished with up to 2 years of probation and was fined $25,000. The practitioner did not dispose of syringes properly, did not perform good faith evaluations, and failed to provide appropriate patient medical records as well as consent forms for the medical procedures.
Lots of red flags here. Ultimately, this medical spa was shut down.
They wanted to reopen their spa, but before they could do that, they had to prove they were following compliance laws and seeing patients before treatment. How could they prove their compliance for good faith evaluations?
That’s what is so nice about our services! We can help get you into compliance or keep you in compliance with medical board regulations. This medical spa is now back in business, and they now see patients before treatment via telehealth with one of our many providers on demand.
Don’t let the medical board keep you out of business, stay compliant and cover your butts with our help!