The SpaKinect Chronicles
Good Things Come To Those Who Are Compliant!
At SpaKinect we pride ourselves on being compliant. Medical Board compliance is not something that should be taken lightly, and we work our hardest to ensure our clients are in good hands.
If one of our clients was targeted by the medical board, we would want them to feel like they have a strong support system to ensure that the service being used is continually up to date with medical board standards of care and compliance... But, there are some medical spas that are investigated without this type of support.
In the state of California, the board opened 1,465 investigations last year, in comparison to 1,654 investigations from the year before.
So, even though that number has gone down by 17%, investigations are still ongoing and medical spas still need to focus on compliance.
Believe it or not, some of our clients have been investigated. And if you asked them, they would tell you that they were happy SpaKinect was there to ensure compliance with medical board standards of care.
In this three-part series, we will look at medical board investigations into medspas and how they use tactics like, “smash and grabs” and “secret shoppers”, to force some practices into compliance or shut them down completely...
This has happened to some of our clients and we would like to share some of those stories with you.
For this first story, we are going to talk about a scenario that we like to refer to as a “smash n’ grab”.
Most medical spa “raids” happen, not because of something egregious but rather a competitor that is jealous of your success. There were 9,619 complaints received last year but only 1555 referred out to investigation.
Even though a formal investigation is not opened, it does not deter the medical board from determining the risk to health, safety, and wellbeing of the state’s citizens. This is where the Complaint Unit sometimes sends an investigator to a medical spa and a “smash n grab” could happen.
Now, a raid is not something to take lightly. Medical board examiners, as well as local police, will come into your place of business, ask your patients to leave, close your doors and take all the products and machines they can to impede you from doing your business.
Crazy, right! Well, that actually happened to one of our clients.
Yup, the Medical Board got a tip from a competitor that our client was not seeing patients prior to treatment. So the Medical Board came in, took all their equipment and closed them down all in one day.
As you can imagine this caused quite a stir. Not only did it look bad that the police and medical board agents burst into their clinic with patients present but it presented them with unnecessary challenges moving forward.
Luckily, they had SpaKinect. They presented the Medical Board investigator with documentation to support this claim. That’s when the Medical board contacted us and we were able to verify this particular client’s compliance with evaluations prior to treatments or GFEs.
After the medical board verified the claims of prior treatment evaluations, the client was able to open their doors the very next day. A couple of weeks later the medical board sent a letter releasing them of any wrongdoing. If this client didn’t have our services then they wouldn’t have been able to open back up potentially closing their doors forever.
You might think that reporting a competitor is better for you, but it isn’t. AMSPA explains that “if the boards are inundated with thousands of complaints about medical spas, state legislatures will do their thing and start over-regulating the industry. This could end up being the worst thing for everyone.”
A better way to address a non-compliant medical spa is to reach out to them first and just give them the information they might need to become compliant. You can send them to AMSPA or give them our information and we would love to help.
Compliance is important for the safety of patients, so just make sure you have all your bases covered just like our client did.